Chat Software pairs intelligent AI automation with real human agents to capture leads, resolve enquiries, and grow revenue — all from one elegant widget on your website. Powered by the IMSupporting platform.
Most websites let visitor questions go unanswered. The ones that convert don't leave conversations to chance.
Nine capabilities purpose-built for businesses that take customer conversations seriously.
The AI doesn't guess — it retrieves. Upload documents, FAQ pairs, product data, or point it at URLs to crawl. Every response is grounded in your actual business knowledge.
Build conditional automations without writing code. Route, tag, escalate, and resolve conversations based on visitor behaviour, message content, or time of day.
Sales, Support, Billing, VIP — create unlimited departments with independent knowledge, hours, and escalation rules. AI routes every conversation to the right team.
When AI reaches its limits, it passes the conversation to a human agent with complete context — chat history, AI notes, visitor data. The visitor never notices the switch.
AI drafts suggested replies for human agents using conversation context and your knowledge base. Agents review, edit, send — faster and more consistently.
Track chat volume, response times, resolution rates, AI accuracy, and agent performance. A live dashboard turning raw data into actionable insight.
Manage chat across all your websites from one login. Each site maintains independent knowledge, branding, departments, and reporting.
Match the chat widget to your brand. Colours, position, greetings, avatar, language — everything is configurable so the widget feels native to your site, not a third-party afterthought.
Data encrypted in transit and at rest. UK data centres. Configurable retention. No overseas transfers without consent.
No consultants involved. No week-long onboarding. Three simple steps.
Sign up, copy the one-line JavaScript snippet, paste it into your website. WordPress, Shopify, Squarespace, custom code — if it renders HTML, it works.
Feed the AI your documents, help articles, FAQ pairs, or URLs to crawl. It indexes your content and begins answering visitor questions from your actual data.
Set up departments, define workflow automations, customise the widget, and let the system run. AI handles immediate responses. Your team focuses on the conversations that genuinely need a human touch.
For those who want to understand what's happening beneath the clean interface.
RAG is why this system doesn't hallucinate. Instead of generating answers from thin air, the AI searches your uploaded knowledge — documents, product specifications, help articles, FAQ pairs — and constructs responses grounded in verified facts.
The result: visitors receive accurate, brand-consistent answers within seconds. Agents receive AI-drafted suggestions backed by source material they can verify instantly. You never worry about the AI confidently stating something false.
Construct powerful conditional flows triggered by visitor behaviour, message content, time, or location. Route, escalate, tag, notify — all automatically, all without a single line of code.
Every team handles different conversations. Department routing ensures each enquiry reaches the right people — automatically, without manual triage, without misrouted chats frustrating your customers.
Every plan includes the full hybrid AI engine. The difference is scale and advanced capabilities.
For sole operators and smaller websites getting started with intelligent live chat.
For growing organisations needing full automation, unlimited departments, and multi-property management.
Enterprise deployment with dedicated infrastructure, custom integrations, SLA guarantees, and white-glove onboarding.
Data stored on UK servers. No overseas transfers, no data surprises.
TLS in transit, AES at rest. Every conversation stays confidential.
Fast enough that visitors engage naturally without realising it's AI.
AI operates continuously. After hours, weekends, holidays — no downtime.
Free account. No credit card required. One snippet. Premium hybrid AI live chat on your website in minutes.
The questions most people ask before committing.
Every minute your website runs without intelligent live chat is a missed conversation. Five minutes from now, that changes.
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